123talks

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use 123talks.

Last updated: December 2024

Our Commitment to Privacy

As a social networking platform connecting people through video conversations, 123talks handles sensitive personal information and communications. We are committed to protecting your privacy, maintaining transparency about our data practices, and giving you control over your information. This comprehensive privacy policy outlines how we collect, use, store, and protect your data in compliance with applicable privacy laws including GDPR, CCPA, and other regional regulations.

Information We Collect

Personal Information

  • Account registration information (name, email, phone number)
  • Profile information and photos
  • Identity verification documents (for hosts and agencies)
  • Payment information and billing details
  • Communication preferences and settings

Usage Information

  • Call duration, frequency, and conversation metadata
  • Platform usage patterns and feature utilization
  • Search queries and browsing behavior
  • Device information and technical specifications
  • IP addresses and location data
  • User reviews and ratings provided by others

Communication Data

  • Messages sent through our platform
  • Customer support communications
  • Feedback and survey responses
  • Call quality and safety monitoring data

How We Use Your Information

Service Provision

  • Facilitating video conversations between users and hosts
  • Processing payments and maintaining financial records
  • Matching users with appropriate hosts based on preferences
  • Providing customer support and technical assistance
  • Maintaining and improving platform functionality

Safety and Security

  • Verifying user identity and preventing fraud
  • Monitoring conversations for safety and compliance
  • Detecting and preventing abuse or inappropriate behavior
  • Investigating reports and resolving disputes
  • Implementing security measures to protect user data

Platform Improvement

  • Analyzing usage patterns to enhance user experience
  • Developing new features and services
  • Personalizing content and recommendations
  • Conducting research and analytics
  • Optimizing platform performance and reliability

Marketing and Communications

  • Sending service updates and important notifications
  • Providing promotional offers and platform news
  • Conducting user surveys and feedback collection
  • Marketing our services to potential users

Information Sharing and Disclosure

With Other Users

Your profile information, ratings, and reviews are visible to other users to facilitate meaningful connections. We do not share personal contact information between users.

With Service Providers

  • Payment processors for transaction handling
  • Cloud hosting providers for data storage and processing
  • Identity verification services for safety measures
  • Customer support and communication tools
  • Analytics and performance monitoring services

Legal Requirements

We may disclose information when required by law, court order, or government request, or when necessary to protect our rights, users' safety, or investigate potential violations.

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction, subject to the same privacy protections.

With Consent

We may share information with third parties when you provide explicit consent for specific purposes or integrations.

Data Security and Protection

Encryption and Secure Storage

  • All data transmitted using industry-standard SSL/TLS encryption
  • Personal information stored in encrypted databases
  • Payment information processed through PCI-compliant systems
  • Regular security audits and vulnerability assessments

Access Controls

  • Multi-factor authentication for user accounts
  • Role-based access controls for employee systems
  • Regular access reviews and permission audits
  • Secure password requirements and policies

Monitoring and Response

  • 24/7 security monitoring and threat detection
  • Incident response procedures for data breaches
  • Regular backup and disaster recovery testing
  • Employee security training and awareness programs

Your Rights and Choices

Access and Portability

  • Request access to your personal information
  • Download your data in a portable format
  • Review your conversation history and activity logs
  • Access your payment and transaction records

Correction and Updates

  • Update your profile information and preferences
  • Correct inaccurate personal information
  • Modify communication and privacy settings
  • Update payment and billing information

Deletion and Restriction

  • Delete your account and associated data
  • Request removal of specific information
  • Restrict processing of certain data types
  • Opt-out of marketing communications

Communication Preferences

  • Choose types of notifications you receive
  • Set frequency of promotional emails
  • Manage push notification settings
  • Control visibility of your profile information

International Data Transfers

123talks operates globally and may transfer your information to countries outside your residence for processing and storage. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard Contractual Clauses approved by relevant authorities
  • Adequacy decisions where applicable
  • Additional security measures for sensitive data
  • Regular compliance reviews and audits

Children's Privacy

123talks is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

  • Account information: Retained while account is active plus 3 years
  • Conversation metadata: Retained for 2 years for safety and quality purposes
  • Payment records: Retained for 7 years for tax and legal compliance
  • Support communications: Retained for 3 years
  • Marketing data: Retained until opt-out or 5 years of inactivity

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes:

  • We will notify you via email or platform notification
  • We will post the updated policy with a new effective date
  • We will highlight significant changes in the notification
  • Continued use constitutes acceptance of the updated policy

Contact Us About Privacy

If you have questions about this privacy policy or our data practices, please contact us:

Email: [email protected]

Address: 123talks Privacy Officer, 1234 Tech Street, San Francisco, CA 94105

Data Protection Officer: [email protected]

For EU residents, you also have the right to contact your local data protection authority if you have concerns about our privacy practices.